Carnival Cruise Line has added a new feature to their EasyPay service that will now allow for monthly payments based on the number of months before the cruise.
Announced this past June, EasyPay is a hassle-free vacation payment option allowing guests’ cruise payments to be automatically deducted from the credit card on file and applied to their current balance interest-free.
With the new monthly payment feature, guests can extend their payment on a monthly basis based on the number of months prior to sailing (for instance, if the departure date is six months away, guests will make six equal payments after the initial deposit is made). Previously, guests could only divide their payments into three monthly installments.
After making their initial deposit, guests’ balance is charged in equal payments that are taken out automatically on the same designated day each month. The program is available via carnival.com or the line’s call centers. Travel agents can also sign up for Carnival EasyPay to process payments on behalf of their clients.
Guests must make a required deposit on their cruise fare to be eligible for Carnival EasyPay with the first installment charged to guests’ credit card 30 days from the date of the deposit and additional monthly installments thereafter. While Carnival EasyPay is available at no cost, guests are responsible for any interest charges by their credit card provider.
Guests are prompted to select Carnival EasyPay in the “How Would You Like to Pay” section of carnival.com when ready to make payment on their booking. Guests can also sign up for or cancel Carnival EasyPay after the initial deposit is made by visiting the “Manage My Booking” tab on carnival.com.
BEWARE of this new Payment offer! I booked a cruise, added prepaid gratuities and vacation protection. Asked what the total amount due was at that time and was given a figure of $750 so I said okay and paid it. I get into Carnival’s site to manage my booking and view excursions etc. and there is a notice that I owe $207 as of Dec. 15 – (the day I booked the cruise) ??? I called in and am told that is the cost of vacation protection I added but not to worry I can still pay it and it will be on my cruise from day of booking. .. WHAT? I asked for the vacation protection and prepaid gratuities from the second I booked – so if they wanted the $207 paid that day why did they not add that to the total I was to pay that day!!
I’m told I’m sorry I don’t understand that they are not saying I’m late (?) really it says on my ‘cruise details’ that the $207 was due Dec 15 it is now Dec 23rd how is that not considered not late – This is the second cruise in a row now that I’ve had problems with Carnival and paying for my cruises which I find upsetting. I am a Platinum guest and cannot believe the issues I’ve had with them and no one at Carnival seems to give a hoot.
Sadly I’ve watched Carnival going down hill in services offered and in customer service and they really seem to not care what we the customer think. I’ve spent a lot of money on Carnival and am sadly considering leaving them to start cruising other lines – in the hopes of being treated more like a customer that matters.