Royal Caribbean has canceled an upcoming cruise on one of their cruise ships due to a technical issue with one of the ship’s azipods.
The April 6 sailing on Radiance of the Seas has been canceled so one of the ship’s azipods can be fixed. Royal Caribbean sent an email to booked guests letting them know of the cancelation. The cruise line is giving all booked guests a full refund, a 100% future cruise credit, and up to $300 in change fees for flights.
The following is the email that Royal Caribbean sent out to guests who were booked on the April 6 sailing on Radiance of the Seas. The ship was scheduled for an 11 night cruise to New Zealand from Sydney.
“Dear Guest,
We are reaching out to let you know that, regrettably, we have to cancel your Radiance of the Seas, April 6, 2018 sailing. A technical issue has just occurred that limits the operation of one of the ship’s azipods. Unfortunately, this issue must be remedied immediately.
We are very sorry for the impact this unexpected issue has had on your vacation plans. While we know there is nothing we can do to make up for your missed cruise, we do hope the below compensation offer shows you how much we look forward to welcoming you onboard in the future.
Compensation details:
We will be providing you with a full refund of your cruise as well as a 100% Future Cruise Credit.
Your refund will be automatically processed to the form of payment used to pay for your booking. You should see these refunds post to your account in the next 5-10 business days.
In the hope that you will come sail with us again soon, you will also receive a 100% Future Cruise Credit. This credit will be based on the cruise fare portion paid, non-inclusive of taxes and fees. This certificate is valid for one year and will be sent to the email on file in the next week.
For guests that are flying in:
For our Air2Sea guests or guests that purchased air directly with Royal Caribbean, we will be providing you with a full refund of your airfare. Additionally, we will reach out to you or your travel partner to work through new travel arrangements.
If you purchased air on your own, we will be reimbursing change fees of up to $200 per person for domestic flights and up to $300 per person for international flights (change in airline reservations must be like-for-like cabin class and a faxed/email copy of air fees assessed must be provided for reimbursement). Please submit your receipts within the next 30 days to [email protected].
Pre-purchased items:
Any pre-purchased items, like beverage packages, internet, or shore excursions, will be automatically refunded to the form of payment utilized.
We understand that some guests may be in transit, so please do not hesitate to contact us with any questions or concerns. From North America, please reach out to us at 1-800-256-6649. From Australia, please feel free to contact 1-800-754-500.
We know this change is disappointing and sincerely regret being unable to deliver the cruise that you were looking forward to. Your vacation time is important to us and your safety is our highest priority. We do hope you will find a great vacation option with us in the near future.
Sincerely,
Royal Caribbean International”
Photo Credit: Bahnfrend via Wiki Creative Commons 4.0
