The cruise line posted the following message informing travel agents of this new change in policy:
“Effective immediately, emotional support animals may not sail onboard our ships, as they are not recognized by the Americans with Disabilities Act (ADA).
All Emotional Support Animals noted on reservations prior to July 30, 2018 are protected and will be allowed to sail. A notation advising of a protected emotional support animal will be placed on the reservation by the Access Department.”
This change does not affect service animals. Service dogs are permitted to accompany the person with a disability in all public areas, including dining venues on Royal Caribbean cruise ships. While in public areas, service dogs must be on a leash, harness or other restraining device. Due to health regulations, service dogs are not permitted in pools, whirlpools or spas.
Royal Caribbean defines a service dog as “any dog that is individually trained to do work or perform tasks for the benefit of a person with a disability.” Service dogs are not considered pets.
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Guests are responsible for obtaining all required documents for the animal to depart the ship in ports of call and at final destination.
A copy of these permits must be carried on the ship, and a copy left with Guest Relations Desk upon boarding the cruise ship.