Carnival Cruise Line has implemented a new temporary travel policy for those who are 70 and older and boarding a Carnival cruise ship.
In addition to those who are 70 and older, this new policy also applies to anyone who has been recently hospitalized or those this chronic health conditions. Carnival Cruise Line sent out the following letter to guests explaining the new policy.
“Dear Carnival Guest:
Public health authorities believe older travelers with severe, chronic medical conditions are more susceptible to contracting coronavirus. Your health and well-being remain our highest priority. Effective immediately, we are proactively implementing guidance from the Centers for Disease Control (CDC) regarding cruise ship travel.
The following individuals will temporarily not be allowed to sail:
Guests who have been hospitalized in the last two months for, or have a history of, severe or chronic medical conditions.
Per CDC, chronic conditions are defined as an illness persisting for a long time or constantly recurring, such as diabetes, heart, kidney or lung disease, suppressed immunity (i.e., active cancer, taking steroids) or require oxygen for any reason.
Guests who are 70 years and older, will be required to present a doctor’s “fit to sail’ letter at check-in, confirming they do not meet any of the health/medical criteria.
If you are unable to present this letter, you will not be allowed to cruise.
Guests who have been to or traveled through China, Hong Kong, Macau, South Korea, Italy, Iran, Japan, Singapore in the last 20 days prior to embarkation.
Guests who have been in contact with another person diagnosed with or tested for COVID-19.
Anyone who meets any of the above criteria must cancel their reservation and may select one of the following options:
Receive a 100% Future Cruise Credit (FCC). In addition, guests will also receive a future onboard credit – US$300 per stateroom if you were scheduled to sail on a cruise of 5 days or less; US$600 per stateroom if you were scheduled to sail on a cruise of 6 days or longer – when you rebook your future cruise.
Receive a cash refund, to be processed to the original form of payment within 90 days.
Guests traveling in the same stateroom as the impacted party are also eligible for the compensation options listed above.
Any accompanying family or friends in separate staterooms who also wish to cancel will receive a 100% future cruise credit.
Since we are experiencing high call volume, please complete this form if you meet any of the above criteria for canceling your cruise. We will process your request and send you a confirmation. There is no need to call us.
Pre-purchased shore excursions, beverage and Wi-Fi packages, and Fun Shop purchases will be automatically refunded. If you elect a refund, please note it will be processed in approximately 90 days.
We recognize the impact of these new policies and sincerely apologize for any disruption to your vacation plans. We trust you understand these temporary policies reflect an industry wide agreement with the U.S. government that were made with your best interest at heart.”