Cruise News Royal Caribbean Giving Refunds To Passengers After Norovirus Outbreak

Royal Caribbean Giving Refunds To Passengers After Norovirus Outbreak

This past weekend, Royal Caribbean’s Explorer of the Seas made news headlines across the county after the a norovirus outbreak left 650 passengers and crew members sick.  The cruise line made the decision to cut the cruise to 8 days (2 days shorter than scheduled) so the ship can undergo an extensive cleaning in the home port of Cape Liberty in New Jersey.

Due to the shortened cruise and disruptions in vacations, Royal Caribbean announced that they will be giving compensation to passengers who are on the cruise ship.

All passengers will receive a 50% refund of their cruise fare and a 50% credit towards a future Royal Caribbean cruise.  The passengers that caught the norovirus will also receive additional compensation for each day that they were confined to their staterooms.  Passengers who have the illness are required to stay in their staterooms and are not allowed to roam the ship.  (Another good reason to book a balcony cabin)

Since passengers will be arriving back in New Jersey 2 days earlier than they had planned, the cruise line will also reimburse passengers for any airline change fees or other costs from traveling home early.

Sponsored Links

Royal Caribbean stated that the there has been a drop in new cases of the illness and most passengers who were sick are now “up and about”.  So far, there have been 595 (20%) passengers and 50 (4%) crew members who have reported being ill according to the CDC.

Once the Explorer of the Seas is back in port, the ship will undergo an extensive cleaning and there will be at least a 24 hour period where there will be no persons on the vessel.  A team from the Centers for Disease Control and Prevention will oversee the evaluation of the disinfection process.

On January 31, the Explorer of the Seas will head back out on a 10 night cruise with stops in San Juan, Puerto Rico; St. Thomas, U.S. Virgin Islands; Samana, Dominican Republic; and Labadee, Haiti.

Do you think that Royal Caribbean has done enough in giving passengers a 50% refund and 50% cruise credit?  Sound off in the comment section below and let us know what you think.

Learn the cruise secrets most people don't know and cruise like a boss. Check out Intelligent Cruiser here for a better cruise vacation. (Sponsored)


Looking for the Best Cruise Deals?
Search Multiple Sites at Once
Instant Real Time Pricing
Search Now
Ben Souza
Ben is a world traveler who has visited 42 countries and taken over 50 cruises. His writings have appeared and been cited in various media outlets such as Yahoo News, MSN, NPR, Drudge Report, CNN, Fox, and ABC News. Ben currently resides in Cincinnati, Ohio. Follow Ben on Instagram. Visit Ben Souza on Linkedin. You may email Ben at [email protected]
Cruise News Royal Caribbean Giving Refunds To Passengers After Norovirus Outbreak

3 COMMENTS

  1. I have cruised 38 times, 22 with RCCL and have NEVER gotten sick. i carry hand sanitizer on my purse. I make sure I use the sanitizer at the dining room and wind jammer. I have seen people leave the bathroom without washing their hands. I also try not to touch the hand rails. People sneeze into their hands then touch the railing. If you are conscience about cleanliness you will prevent this illness. I think the compensation is fair.

  2. I think the compensation is more than fair. They are getting basically a free cruise and travel help. We never got compensation when we were quarantined to our room and missed our favorite port. We were not even the sick ones. I believe it was this same ship.

Comments are closed.

Follow Cruise Fever

415,830FansLike
91,286FollowersFollow
18,253FollowersFollow
5,183FollowersFollow
47,500SubscribersSubscribe
Sponsored Links

Recent Articles

Share
Tweet
Pin
Email
Share