Cruise NewsRoyal CaribbeanRoyal Caribbean Makes Change After Receiving Feedback from Booked Guests

Royal Caribbean Makes Change After Receiving Feedback from Booked Guests

Earlier this week, Cruise Fever reported that Royal Caribbean has decided to discontinue their Dine Drink Discover program that was available on Oasis class cruise ships.

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Due to feedback from booked guests after the announcement, Royal Caribbean has made a change.  Guests who were already booked in a neighborhood balcony stateroom will be able to keep the original package if they choose.

The cruise line sent out the following email to travel agents a few minutes ago letting them know about this change:

“This week we announced our decision to discontinue the DINE • DRINK • DISCOVER program, a collection of perks exclusive to Boardwalk Balcony and Central Park Balcony staterooms on Oasis Class ships. Along with this, we included the compensation we are offering to those impacted guests. Based on the recent sentiments and valuable feedback shared on this topic, we recognize we didn’t get this one quite right.

While some guests were pleased with the choice to convert the DINE • DRINK • DISCOVER amenities into an Onboard Credit to use at their discretion, others saw value in the tangible amenities included at the time of purchase. It is for this reason that we are now enabling impacted guests to choose the best option for their vacation experience. Choices include:

  • $50 per stateroom Onboard Credit
  • Original DINE • DRINK • DISCOVER amenities determined by the category booked

This is eligible only to those guests booked before September 18th, 2019 on sailings departing on-or-after January 1st, 2020. Both you and your impacted clients will receive an email with an enclosed questionnaire allowing your client to select their compensation preference. We ask that you please encourage your clients to submit their preference by October 4th, 2019.

As always, nothing is of more value to us than our partnership with our travel partners and our guests’ experiences. We greatly appreciate you every step of the way!

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Ben Souza
Ben Souza
Ben is a world traveler who has visited 40+ countries, taken over 70 cruises. He is one of USA TODAY's experts for their 10Best Readers' Choice Awards. His writings have appeared and been cited in various media outlets such as Yahoo News, MSN, NPR, CNN, Fox, and ABC News. Ben currently resides in Cincinnati, Ohio. Follow Ben on Instagram. Visit Ben Souza on Linkedin. You may email Ben at [email protected].
Cruise NewsRoyal CaribbeanRoyal Caribbean Makes Change After Receiving Feedback from Booked Guests

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