Royal Caribbean is giving passengers partial refunds and future cruise credits due to a cruise to Bermuda that has to be shortened on one of the cruise line’s ships.
Anthem of the Seas will be delayed in arriving back in Bayonne due to a medical emergercy on board this week’s cruise. The cruise line sent out the following email to passengers who were booked on the May 18th sailing explaining the reason for the shortened cruise.
“During Anthem of the Seas’ current sailing, a guest needed urgent medical attention and we had to conduct an emergency medical evacuation. We immediately rerouted the ship to get the guest to the nearest hospital. Our number one priority is always our guests’ safety and well-being. The evacuation was successful and at this time, we kindly ask you to keep this guest and their family in your thoughts and prayers.
Due to this unforeseen circumstance, our arrival and departure from Cape Liberty, New Jersey, will be delayed and consequently, our itinerary has been adjusted. Your check-in will now be on Sunday, May 19, 2019 between 7:00 pm and 10:00 pm. and we will set sail at 11:00 pm. Please know, our sister ship, Celebrity Summit, will be boarding before us, so we kindly ask for you patience as we work to get you onboard, as quickly as possible. Therefore, we strongly recommend you arrive after 7:00 pm.”
The letter went on to give the updated itinerary which will now be just one day in Bermuda with two sea days.
Passengers who wish to cancel the cruise will receive a full refund. Those who choose to embark on the cruise will receive a refund of two days and a future cruise credit equal to two days of the cruise fare that they paid.
Guests will spend a day and a half less on board than originally scheduled. The original itinerary had the ship leaving on Saturday afternoon on May 18, 2019.