Cruise News Royal Caribbean Royal Caribbean Giving Passengers Compensation for Shortened Cruise

Royal Caribbean Giving Passengers Compensation for Shortened Cruise

Royal Caribbean is giving passengers partial refunds and future cruise credits due to a cruise to Bermuda that has to be shortened on one of the cruise line’s ships.

Anthem of the Seas will be delayed in arriving back in Bayonne due to a medical emergercy on board this week’s cruise. The cruise line sent out the following email to passengers who were booked on the May 18th sailing explaining the reason for the shortened cruise.

“During Anthem of the Seas’ current sailing, a guest needed urgent medical attention and we had to conduct an emergency medical evacuation. We immediately rerouted the ship to get the guest to the nearest hospital. Our number one priority is always our guests’ safety and well-being. The evacuation was successful and at this time, we kindly ask you to keep this guest and their family in your thoughts and prayers.

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Due to this unforeseen circumstance, our arrival and departure from Cape Liberty, New Jersey, will be delayed and consequently, our itinerary has been adjusted. Your check-in will now be on Sunday, May 19, 2019 between 7:00 pm and 10:00 pm. and we will set sail at 11:00 pm. Please know, our sister ship, Celebrity Summit, will be boarding before us, so we kindly ask for you patience as we work to get you onboard, as quickly as possible. Therefore, we strongly recommend you arrive after 7:00 pm.”

The letter went on to give the updated itinerary which will now be just one day in Bermuda with two sea days.

Passengers who wish to cancel the cruise will receive a full refund. Those who choose to embark on the cruise will receive a refund of two days and a future cruise credit equal to two days of the cruise fare that they paid.

Guests will spend a day and a half less on board than originally scheduled. The original itinerary had the ship leaving on Saturday afternoon on May 18, 2019.

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Ben Souza
Ben, a world traveler who has visited 41 countries, currently takes between 8-10 cruises a year. His writings have appeared and been cited in various media outlets such as Yahoo News, MSN, NPR, Drudge Report, CNN, Fox, and ABC News. Ben currently resides in Cincinnati, Ohio. Follow Ben on Instagram. Visit Ben Souza on Linkedin. You may email Ben at [email protected]
Cruise News Royal Caribbean Royal Caribbean Giving Passengers Compensation for Shortened Cruise

3 COMMENTS

  1. Reroute the whole ship what was wrong with all Helicopters in the area!!!!! Sounds funny to me.

    • There are a number of states across the country that have been experiencing severe weather, multiple tornados, straight line winds and flash flooding over the last week or so…. my crystal ball’s telling me that it was due to dangerous weather conditions. Rather than risking the lives of the helicopter pilots/crew (and possibly the patient requiring evacuation and/or ship crew), the agencies determined the safest and quickest route would be for the ship to change its course and proceed to the closest island, whichever one that was. There’s a number of people involved in a situation like this, every thing is taken into consideration and it’s then that the appropriate course of action is agreed upon and taken. **THE REAL TRUTH** You: “reroute the whole ship what was wrong with all Helicopters in the area!!!!!” Well actually, they only rerouted 150 feet of the aft of the ship, the remainder of the ship (well, minus that 150 ft), staff and guests continued on their original fun journey! 🤔 😱 😳 🥴 🤣 🤦🏼‍♀️ 🤷🏼‍♀️

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