CruiseNewsNorwegian Cruise Line Giving Free Cruise to Passengers on Recent Sailing

Norwegian Cruise Line Giving Free Cruise to Passengers on Recent Sailing

Norwegian Cruise Line is now offering passengers who were on a recent sailing on one of their cruise ships a 100% credit towards a future cruise.

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Passengers on a one way sailing through the Panama Canal on Norwegian Sun have complained about construction that took place onboard during the cruise.  The cruise ship was scheduled for a dry dock as soon as the cruise was over.  However, work began during the cruise and passengers complained about the noise and how many parts of the ship were closed for renovations.

Initially, Norwegian Cruise Line offered guests who were on board a 25% future cruise credit. They sent out a statement apologizing to passengers who were on the cruise.

The cruise line said the reasoning for the work that took place during the cruise was part of the Norwegian Edge program.   Norwegian Edge is a $400 million program from the cruise line to renovate their cruise ships.

Norwegian Cruise Line is now giving passengers who were on the cruise a 100% credit (of the cruise fare that they paid) to use towards a future cruise.

Norwegian gave the following statement: “While we do our utmost to minimize any impact to our guests when these enhancements are being implemented, we do recognize that during a recent sailing, we did not meet the expectations of our guests, nor our own standards, for which we truly apologize.

We realize that this gesture cannot replace their recent experience but do hope to have the opportunity to welcome them on board again soon.”

When the ship is finished in dry dock, Norwegian Sun will head to PortMiami and sail all-inclusive cruises to the Caribbean.

Photo Credit: Danny Moreau

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Ben Souza
Ben Souza
Ben is a world traveler who has visited 40+ countries, taken over 70 cruises. He is one of USA TODAY's experts for their 10Best Readers' Choice Awards. His writings have appeared and been cited in various media outlets such as Yahoo News, MSN, NPR, CNN, Fox, and ABC News. Ben currently resides in Cincinnati, Ohio. Follow Ben on Instagram. Visit Ben Souza on Linkedin. You may email Ben at [email protected].
CruiseNewsNorwegian Cruise Line Giving Free Cruise to Passengers on Recent Sailing


    • Misleading headline. It isn’t a “free cruise” at all. It is a credit of the cruise fare to be used towards a future cruise – you still have to pay port fees, taxes, gratuities etc. – you can not use your credit to cover those.
      The ship was a construction zone – NCL had to regard for the passengers.

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