Passengers on a one way sailing through the Panama Canal on Norwegian Sun have complained about construction that took place onboard during the cruise. The cruise ship was scheduled for a dry dock as soon as the cruise was over. However, work began during the cruise and passengers complained about the noise and how many parts of the ship were closed for renovations.
Initially, Norwegian Cruise Line offered guests who were on board a 25% future cruise credit. They sent out a statement apologizing to passengers who were on the cruise.
The cruise line said the reasoning for the work that took place during the cruise was part of the Norwegian Edge program. Norwegian Edge is a $400 million program from the cruise line to renovate their cruise ships.
Norwegian Cruise Line is now giving passengers who were on the cruise a 100% credit (of the cruise fare that they paid) to use towards a future cruise.
Norwegian gave the following statement: “While we do our utmost to minimize any impact to our guests when these enhancements are being implemented, we do recognize that during a recent sailing, we did not meet the expectations of our guests, nor our own standards, for which we truly apologize.
We realize that this gesture cannot replace their recent experience but do hope to have the opportunity to welcome them on board again soon.”
When the ship is finished in dry dock, Norwegian Sun will head to PortMiami and sail all-inclusive cruises to the Caribbean.
Photo Credit: Danny Moreau