CruiseNewsCarnival Cruise Passengers Offered Compensation for Missed Cruise Ports

Carnival Cruise Passengers Offered Compensation for Missed Cruise Ports

Carnival Cruise Line is giving passengers on Carnival Splendor compensation after a technical issue onboard caused the ship to miss two port stops this week.

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Seatrade Cruise News is reporting that passengers on Carnival Splendor will receive a 50% refund, a 50% credit toward a future cruise, and $100 in onboard credit for the current cruise. This is double what was originally offered to the passengers.

Carnival Splendor is currently on a seven night cruise to the Eastern Caribbean. A technical issue onboard is affecting the maximum cruising speed of the ship.  Port stops in St. Thomas, USVI and Amber Cove, Dominican Republic were canceled and the ship is headed back to Miami.  An on board technical team is currently working on repairs.

The seven night cruise out of Miami stopped in Grand Turk and San Juan earlier in the week. The ship is scheduled to arrive back in PortMiami on Sunday.

Photo Credit: Sparrowman980 via Wiki Creative Commons 3.0

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Ben Souza
Ben Souza
Ben is a world traveler who has visited 40+ countries, taken over 70 cruises. He is one of USA TODAY's experts for their 10Best Readers' Choice Awards. His writings have appeared and been cited in various media outlets such as Yahoo News, MSN, NPR, CNN, Fox, and ABC News. Ben currently resides in Cincinnati, Ohio. Follow Ben on Instagram. Visit Ben Souza on Linkedin. You may email Ben at [email protected].
CruiseNewsCarnival Cruise Passengers Offered Compensation for Missed Cruise Ports


  1. In response to Barbara & Hana, both of your issues were due to uncontrollable issues and/or bad vacation planning on your part. Barbara, Did you miss Caymen because of weather? As Caymen is a “Tender” port, if weather is bad the Captain has the right (read your passenger contract) to skip that port for passenger safety. What you get to see at each port of call is what YOU plan. The ship is a mode of transportation to get you there. What you do there (like excursions) is up to you to plan.
    Hana, where your cabins are located can be decided by you while planning or booking your cruise. Your agent should advise you of whats above, below and around you. You can also very easily plan your cabin location by just visiting the cruise lines website and viewing the deck plans for the ship you are planning to sail on.
    I have been cruising since 1990 and back then there was no internet to read reviews or plan a cruise so we relied on our agent to do the right thing. With today’s technology, there are MANY websites and blogs to help you plan your cruise.

  2. My husband and I just returned from our first and last cruise last weekend. We sailed on the Carnival Breeze. We missed Caymen Islands totally. All we saw of Jamaica were the small buildings that sold souvenirs. Nothing more. Very, very disappointed. For the price we spent, we saw practically nothing.

  3. My family was on the Carnival Splendor last year in February, 2017 and our rooms were above the room where all the big shows take place. Well, all night long almost every night there was hammering and drilling and banging because of repairs and renovations they were doing. It was horrible! The Carnival people did nothing for us but offer a measily 20% off 2 nights of the 7 night cruise. Wehardly slept the entire cruise. Horrible trip, horrible customer service.

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