Carnival Cruise Line has canceled the November 30 sailing on Carnival Triumph due to a technical issue on the cruise ship.
Carnival sent out an email to passengers who are booked on the November 30 sailing notifying them of the technical issue that affects the maximum cruising speed of the ship. The cruise line is issuing a fullrefund, a 25% credit towards a future Carnival cruise, and up to $200 for airfare changes.
Below is the email Carnival sent out to passengers who were booked on the November 30 sailing:
“Dear Carnival Triumph Guest,
We want to provide you with an update on your Carnival Triumph cruise for tomorrow.
The ship is currently experiencing a technical issue, which is affecting the maximum cruising speed. Our team is in the process of completed the necessary work, however, it will not be completed in time to operate your cruise. Regrettably, it will be necessary to cancel tomorrow’s sailing.
We recognize the impact to your vacation and hope you will accept our sincere apologies for this disruption to your plans. We will automatically process a full refund, including Fly2Fun reservations, pre-purchased Carnival shore excursions, Fun Shop and beverage package purchases. The refund will be processed to your original form of payment.
Since we’d love nothing more than to welcome you back to experience the vacation you had planned, we will be extending a 25% credit on a future Carnival cruise.
If you purchased non-refundable airline tickets, we will also reimburse you for any change fees up to $200 per person. Please submit supporting documentation via email to [email protected].
Once again, we apologize for the disappointment this has caused and thank you for your understanding. We look forward to welcoming you on a Carnival cruise in the near future.”
Carnival Triumph was originally scheduled to sail a four night cruise to the Western Caribbean out of New Orleans with a port stop in Cozumel, Mexico.