Royal Caribbean has canceled the next three sailings on Oasis of the Seas, the April 7th, 14th, and 21st cruises. All three cruises were seven night trips to the Caribbean from Port Canaveral.
The cruises are canceled due to a crane falling on the cruise ship while in dry dock in the Bahamas yesterday. The ship will now head to Cadiz, Spain for repairs. It is the only dry dock available at the moment that can handle a ship the size of Oasis of the Seas.
Passengers who were booked on the next three sailings will receive a full refund of their cruise fare, as well as a future cruise certificate valued at 100% of the cruise fare paid. Royal Caribbean is also reimbursing guests for airfare change fees of up to $200 each for domestic and $400 per guest for international flights.
The cancellations were first made public on the cruise line’s Twitter account.
Hey, Karen. We've canceled Oasis' 4/7, 4/14, and 4/21 sailings. Please keep an eye out on your e-mail within the next few minutes for details. -Brit
— Royal Caribbean (@RoyalCaribbean) April 2, 2019
Hi, David. I'm very sorry to confirm this, but those sailings will be canceled. We'll be providing a full refund and a Future Cruise Certificate valued at 100% of your cruise fare. More details will be sent to you via email. -Yami
— Royal Caribbean (@RoyalCaribbean) April 2, 2019
Cruise Fever will continue to have all updates on Oasis of the Seas as the information comes in.
I was booked for the April 7th cruise on Oasis of the Seas. I was reimbursed my money. But when can we take our free cruise? On what ship and to where?
Things happen. But you can always count on Royal to do the right thing. That’s an extremely generous offer for clients. With a proper explanation from their agents, customers will understand, get full reimbursement including air change fees…and be in a very advantageous position for their next cruise to boot. That’s good for the industry, and competing lines should take note.
April 21, was a 14 night Transatlantic Cruise from Port Canaveral to Barcelona, not a 7 night Caribbean Cruise