Celestyal Cruises has taken the difficult decision to further suspend its sailings until the already announced 2021 season commencing March 6, 2021.
Celestyal was one of the first cruise lines worldwide to take an immediate decision to temporarily suspend cruise operations out of the abundance of caution for their guests, crew and local communities in mid-March. This decisive action resulted in no COVID-19 cases on their ships and they were able to repatriate their guests and crew safely home before international air travel and borders globally shut down.
For all named and paid individual guests impacted by this suspension, Celestyal Cruises is offering a Future Cruise Credit (FCC) valued at 120 percent of original booking value. Guests will have until the end of December 2021 to redeem their Future Cruise Credit against any of Celestyal Cruises’ itineraries through end of December 2022.
To provide additional peace of mind, should guests choose not to redeem their FCC by end of December 2021, they will automatically receive a full refund equal to the original amount paid to Celestyal upon the voucher’s expiration. Celestyal is providing unique confidence to both guests and travel advisors through the welcomed assurance of their FCC’s supported by enhanced consumer rights and underlying guarantees, as the case may be.
Celestyal Cruises will automatically send the Future Cruise Credit voucher directly to guests or their travel advisors, so there will be no need to call the Contact Center other than to rebook.