Cruise NewsCarnival Cruise LineCarnival Cruise Line Gives Update on Damaged Cruise Ship

Carnival Cruise Line Gives Update on Damaged Cruise Ship

Yesterday, a Carnival cruise ship (Carnival Glory) collided with another Carnival vessel (Carnival Legend) while docking in the port of Cozumel.
Carnival GloryCarnival Cruise Line has sent out an update to cruise passengers who are scheduled to board Carnival Glory tomorrow. The cruise will not be canceled but will leave port a few hours later than originally scheduled. The letter sent to passengers can be read below:

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“Dear Carnival Glory Guest,

We are looking forward to welcoming you on Carnival Glory tomorrow and want to provide you with an update on your cruise, following the accident that took place yesterday in Cozumel.

The ship is on its way to New Orleans and will dock tomorrow morning to operate your cruise. With the exception of a section in the aft Platinum Dining Room, all features are operating and all activities will be offered, including the Christmas dinner menu we know our guests love.

Our team is working hard to complete weather-proofing and cosmetic work to the damaged area in the aft restaurant and this will require that we depart at midnight on Sunday.

Please push back your Arrival Appointment by two hours and make plans to arrive within your new time (i.e., if your Arrival Appointment was 11:30 AM to 12:00 PM, please arrive at 1:30 PM to 2:00 PM). All guests must be on board by 5:00 PM. Please note, our call to Cozumel will now be moved to Friday, instead of Tuesday (tours will be automatically adjusted to the new day).

Given the impact to the aft restaurant, we will have to make some adjustments to our dining plan for next week’s cruise. Some guests who requested assigned dining will have to move to “Your Time Dining.” (Guests on ‘Your Time’ open seating may dine any time in the Main Dining Room between 5:30 PM and 9:00 PM. Guests are seated on a first come, first served basis depending on party size.) Our team on board will do everything possible to accommodate affected guests to minimize any impact. Guests being moved will be contacted directly via separate email prior to boarding.

In the event we have additional information to share, please sign up for text alerts by texting CCL1 to 278473 (CRUISE).

We appreciate your patience and understanding as we prepare for your arrival. We are committed to ensuring you have a fun and memorable cruise!”

Letter dated December 21, 2019.

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Carnival Glory is scheduled for a seven night cruise to the Western Caribbean from New Orleans on December 22, 2019.  The ship will visit Cozumel, Costa Maya, and Roatan.

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Ben Souza
Ben Souza
Ben is a world traveler who has visited 40+ countries, taken over 70 cruises. He is one of USA TODAY's experts for their 10Best Readers' Choice Awards. His writings have appeared and been cited in various media outlets such as Yahoo News, MSN, NPR, CNN, Fox, and ABC News. Ben currently resides in Cincinnati, Ohio. Follow Ben on Instagram. Visit Ben Souza on Linkedin. You may email Ben at [email protected].
Cruise NewsCarnival Cruise LineCarnival Cruise Line Gives Update on Damaged Cruise Ship

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