Carnival Cruise Line is offering compensation to passengers who had their cabin flood yesterday due to a water line break on one of their cruise ships.
At approximately 6 pm on Thursday, a water line broke on Carnival Dream that was part of the fire suppression system onboard the cruise ship. Around 50 cabins on deck 9 were flooded. The crew have worked around the clock to clean up the water.
As a result of the flooding, the passengers located in the 50 cabins will receive a full refund, a 50 percent credit towards a future cruise, and the option to disembark the cruise ship today. The cruise line is also providing air transportation.
Carnival Cruise Line’s Sr. Cruise Director posted the following message on Facebook about the incident:
“I’m sure many of you will have read about the situation on the Carnival Dream.
And so I wanted to share the latest fax with you as well as a video and photo of how hard our brilliant and dedicated crew have worked
On Thursday, May 3 at approximately 6 pm, there was a water line break on Carnival Dream that impacted guests in approximately 50 staterooms on Deck 9. Our onboard teams began cleanup immediately related to this clean water from a fire suppression system.
Impacted guests will receive a full 100 percent refund of their cruise fare, a 50 percent future cruise credit and the option to disembark the ship today if they choose with air transportation to return home. We appreciate our guests’ understanding and sincerely apologize. We also thank our crew members for their quick action and hard work.
Carnival Dream is on a seven-day Western Caribbean cruise that departed New Orleans on Sunday, April 29. We don’t expect any impact on the next cruise.”
He also posted a short video of the crew cleaning up the mess that can be seen below: