From making old ships new to having the ability to order drinks on an app, here are the different ways that Carnival Cruise Line is changing to improve cruises on their ships.
Making Old Cruise Ships New
Carnival Cruise Line is spending $2 billion upgrading their cruise ships. This enhancement program that has brought a consistent level of experiences from WaterWorks aqua parks, specialty dining, entertainment, enhanced accommodations and amenities, to the more than five million passengers who annually sail with Carnival.
With two of their cruise ships, the enhancement is so great, they are renaming both ships after they are remodeled. Carnival Triumph will become Carnival Sunrise and Carnival Victory will become Carnival Radiance. Each ship will enter dry dock for over a month so vessels can be radically transformed.
Quality WiFi is a necessity these days. Carnival Cruise Line is switching to an award-winning enhanced NextGen Connectivity solution that creates a best in class Wi-Fi experience onboard enabling guests who want to be connected a content rich experience.
The enhanced NextGen connectivity system has proven extremely successful on Carnival Horizon and Carnival Vista, enabling fast and reliable Wi-Fi at sea. Further deployment of this technology on Carnival Radiance will provide even more guests the opportunity to enjoy superior connectivity while they access their favorite social media sites, news, email or even stream their favorite content.
Improving Onboard Experience with an App
Carnival goal, allowing guests to order food and drink options directly from the HubApp for delivery to wherever they are onboard the ship.
The Carnival HubApp is now available across all 26 cruise ships in the fleet and running ahead of projections with regard to customer adoption. Since its introduction in January 2015, it has generated more than 4.5 million downloads from Apple’s App Store and Google Play, earning a 4.6+ rating. Recent data shows that nearly two- thirds of all staterooms had at least one guest who downloaded the app, and more than half of all guests interacted with the HubApp at least once during the cruise.
More than 20 percent of onboard specialty dining and tour excursion purchases are now placed using the HubApp.
Carnival Cruise Line is also now piloting a “pizza anywhere” delivery capability on select cruise ships. Along with the added HubApp benefits, Carnival is investing in an enhanced Wi-Fi infrastructure to bring more robust service across the Carnival fleet by 2021.