Royal Caribbean Cruise Line was forced to bump passengers in more than 70 cabins 2 days before they were scheduled to board the first cruise on the Grandeur of the Seas since the fire broke out on May 28.
RCCL could not complete all the repairs to the cruise ship in time for the July 12 sailing. The cruise line needed the extra 78 cabins to house workers who are finishing up the repairs. Guests who are being bumped will receive a full refund of their cruise fare and a 25% credit towards a future cruise.
Royal Caribbean released the following statement: “While Grandeur of the Seas is ready to welcome guests again, there are still a few finishing touches that remain to be done. We unfortunately had to re-accommodate some guests on the July 12 cruise to later sailings so that additional needed workers may stay onboard in order to complete these remaining tasks as quickly as possible.”
The Grandeur of the Seas is back in Baltimore and will resume cruises week long cruise to Bermuda, or Florida and the Bahamas. There has not yet been word about what caused the fire. However, the Bahamas Maritime Authority should be releasing a detailed final report on the incident soon.
The cruise line expects all work to be completed in time for the July 19 cruise. Travel agents who are on board for a 1 night cruise have said that there is no smell of smoke on the vessel and that the South Pacific Lounge and Diamond Club Lounge are still closed.
Cruise Fever would love to hear what you think about the compensation given to the guests who were bumped from their cruise 2 days before sailing. Do you feel that a 125% refund is adequate or should RCCL done more since they were only given a 2 day notice?