Last month, Royal Caribbean launched their newest cruise ship Harmony of the Seas, the largest cruise ship ever built. Before the inaugural cruise, Royal Caribbean added two shorter pre-inaugural sailings. Reports from passengers on those two sailings flooded social media complaining that the ship was not completed and parts of the cruise ship were a “construction zone”.
Royal Caribbean has listened to those complaints and is offering all passengers on those two sailings a 25% future cruise credit (of the amount they paid for their cruise fare on Harmony of the Seas) that can be used towards any Royal Caribbean sailing within the next 18 months. The following letter was sent to passengers on the two preview sailings:
“Thank you for being a part of the Southampton pre-inaugural sailing on Harmony of the Seas. We hope you gained a sense for why we were excited about our newest member of the fleet with her many incredible features introduced for the first time at sea.
On a ship of such scale and complexity, we were hopeful all work would be complete in time for your cruise and recognize there were simply too many projects still being completed during the voyage. Please accept our sincere apologies.
We’d like to have the opportunity to welcome you again, and to offer you our hospitality at the highest standard. We are offering each guest who sailed with us on (these two sailings) a Future Cruise Certificate for 25% of the cruise fare that they paid for that sailing. This certificate may be used for a future cruise on any Royal Caribbean ship within the next 18 months. Withing the next two weeks, Future Cruise Certificates will be e-mailed or mailed to your address on file, or travel agent if you booked through them.
We are eager to have the opportunity to welcome you back onboard in the future, when we can deliver the experience at the high standards Royal Caribbean has become known for and that we expect of ourselves.
Thank you for choosing Royal Caribbean.”