Costa Cruises and AIDA Cruises both announced an extension in their pause of operations through July 31, 2020. The decision is linked to the uncertainty of a gradual reopening of ports to cruise ships and the restrictions that may still be in place for the movements of people due to the COVID-19 global pandemic.
All cruises up to and including July 31, 2020, cannot take place as planned. All guests having booked a cruise on either cruise line during this period will be informed. Bookings will be processed chronologically according to departure date.
Costa said that they are taking steps to inform both travel agents and guests affected by the changes. They will be guaranteed a re-protection in accordance with the applicable legislation, which offers the greatest guarantee in this contingency situation.
AIDA will reimburse all guests whose cruises have been cancelled for the payments previously made to AIDA in the form of a travel credit. AIDA thanks all guests for their confidence by offering them a bonus of 10% on top of the payment already made.
The credit can be used for bookings until December 31, 2021, for the complete range of AIDA trips on offer. The AIDA travel credit is also redeemable for MyAIDA services such as excursions, culinary offers and wellness treatments or on-board credit.
AIDA will reimburse guests who do not wish to use their travel credit including the 10% bonus upon request in the amount of the payment already made.