Cruise lines including Royal Caribbean, Carnival Cruise Line, and MSC Cruises have offered passengers generous compensation for those who were booked on cruises to Cuba. All port stops have been canceled in Cuba for any cruises originating from the United States.
Here is a look at what cruise lines are giving their passengers who were booked on one of these cruises.
MSC Cruises – $400 USD per stateroom as onboard credit if you choose to remain on your currently booked sailing. If this credit is not fully used during the cruise, MSC Cruises will refund the difference upon check-out from the cruise ship. Any shore excursions in Havana that were pre-purchased before the cruise, or which are included in the ticket, will be automatically refunded to the Guest’s onboard account.
Passengers also have the option to change ship and itinerary. MSC Cruises will waive cancellation fees and transfer already paid funds to the new booking.
Royal Caribbean – For bookings within final payment, a refund of 50% per stateroom will be credited to onboard accounts. This amount will be based on total cruise fare, excluding any taxes and fees. If onboard spend does not reach this amount, the remaining balance will be refunded to the credit card on file once the cruise is completed.
For bookings outside of final payment, a 50% fare reduction per stateroom, excluding any taxes and fees. This amount will be discounted off of the current cruise fare and will be reflected on reservations by Wednesday, June 12th, 2019.
For reservations already paid in full, you will automatically receive a refund for any overpayment. You will see this refunded to your credit card by June 19th, 2019. Please know times may vary depending on their financial institution.
Additionally, they’ll receive a refund for any pre-paid Royal Caribbean shore excursions in Cuba to their original form of payment. Our shore excursions team will send an email with the details within the next 3 business days.
Carnival Cruise Line – Carnival is giving passengers the following three options:
Remain on the sailing: receive $100, per person, onboard credit – no need to call Carnival if you are continuing with your plans to sail as originally scheduled.
Move to another itinerary: receive $50, per person, onboard credit.
Cancel booking and receive a full refund.
Norwegian Cruise Line – Guests booked on cruises to Cuba on Norwegian Cruise Line through September 2, 2019 have two options:
Sail the revised itinerary and receive a 50% refund of the cruise fare paid as well as a 50% future cruise credit valid through December 31, 2020.
Cancel the booking and receive a full refund. If guests choose this option, we must be notified no later than June 11, 2019, midnight EST.
Sailings beyond September 2, 2019 will be automatically cancelled and refunds will be applied to the original form of payment. Guests impacted by these cancellations are offered a 20% discount off current cruise fares on any new voyages booked by August 5, 2019 for sailings no later than December 31, 2020.
