The uncertainty surrounding this global health crisis continues to hinder the ability for cruise lines to operate. Crystal Cruises said that it is with deep regret that they have had to cancel all ocean voyages (aboard Crystal Symphony and Crystal Serenity) and Yacht voyages (aboard Crystal Esprit) through the remainder of 2020.
The cruise line extended their deepest apologies for this situation that is beyond their control and is a great frustration to them. Everyone at Crystal, along with the officers and crew of their cruise ships fleetwide, are extremely disappointed that they were compelled to take this action as they were looking forward to exploring together.
Crystal is providing all affected guests with credits equal to 125% of the cruise fare paid on fully-paid reservations – along with a refund of port charges, taxes and fees paid, and any air and hotel packages booked through Crystal.
For guests who have not fully paid, the credit will then be based on the deposited amount. Credits are valid on any Crystal experience (Ocean, River, Yacht or Expedition) embarking through December 31, 2023.
The cruise line is encouraging all guests to contact their travel advisor to assist them in selecting their ideal future Crystal cruise.
While their fleet is paused, the Crystal team has been developing new procedures and policies that will support all public health and regulatory requirements and to ensure their guests’ vacations continue to be not only relaxing and pleasurable but safe and healthy.
Building on their stringent protocols already in place, the cruise line recently launched Crystal Clean+ 2.0 – an enhanced level of measures to help safeguard the well-being of their guests and crew. Each protocol will be continually evaluated as new information becomes available.