Cruise NewsCarnival Cruise LineCarnival Announces Enhanced Support for Travel Agents

Carnival Announces Enhanced Support for Travel Agents

Carnival Cruise Line has announced enhanced support for travel agents that includes an increase in commission and other measures to support and sustain them during this unprecedented pause in operations.
Carnival Cruise Line currently has 26 cruise ships in service.

The enhancements include an additional 1% bonus commission on new retail bookings made through GoCCL.com or other online booking tools through June 30, 2020. The line will also maintain agencies’ current 2020 commission rates for 2021, regardless of whether they meet the necessary criteria for this year.

Coinciding with the expansion of the Onboard with You pledge, Carnival’s President Christine Duffy, Chief Commercial Officer Ken Tate and Senior Vice President of Global Sales and Trade Marketing Adolfo Perez were joined by a very special guest, the cruise line’s Chief Fun Officer Shaquille O’Neal, to record a video message to travel partners thanking them for their support and echoing their commitment to the agency community. The video can be viewed below:

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The new Onboard with You pledge further builds upon the company’s commitment to protecting travel advisors’ commission on all fully paid bookings cancelled due to the voluntary pause in operations. Carnival was also the first cruise line to offer full commission on the value of the future cruise credits (FCC), providing agents the opportunity to earn commission on their original booking and compensating them for working to rebook their clients using their FCC.

Carnival Cruise Line has also made significant investments to enhance GoCCL Navigator, the line’s online booking and service tool that has become a valuable, industry-leading resource with so many agents now working from home.

As part of the Onboard with You pledge, the line remains focused on its Why Use a Travel Advisor program, the industry’s first consumer-focused program to reinforce the value of using travel advisors, providing additional support to attract new customers.

Additional information on enhancements to Carnival’s Onboard with You pledge and training courses on how to use GoCCL Navigator features are located on GoCCL.com.

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Ben Souza
Ben Souza
Ben is a world traveler who has visited 40+ countries, taken over 70 cruises. He is one of USA TODAY's experts for their 10Best Readers' Choice Awards. His writings have appeared and been cited in various media outlets such as Yahoo News, MSN, NPR, CNN, Fox, and ABC News. Ben currently resides in Cincinnati, Ohio. Follow Ben on Instagram. Visit Ben Souza on Linkedin. You may email Ben at [email protected].
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