The November 11, 2017 sailing out of New York has been canceled. The cruise line will be giving everyone who was booked on this cruise a full refund, a 50% future cruise credit, and will cover any airfare change fees up to $300. Norwegian sent the following message to guests who were booked on this cruise:
“Norwegian Cruise Line has important information for you regarding Norwegian Gem’s 10-Day sailing from New York City on November 11, 2017. All guests booked on this sailing need to be aware of this change and travel professionals are asked to forward this information to their clients.
Due to a technical malfunction with the ship’s Azipod propulsion system, Norwegian Gem’s speed is restricted from full capacity. In order to ensure the azipod’s technical issue is resolved, we will be cancelling Norwegian Gem’s cruise scheduled to depart from New York on November 11, 2017. Norwegian Cruise Line sincerely appreciates your understanding of this unexpected situation and apologizes for any inconvenience or disappointment this may cause.
All guests booked on this sailing will receive a full refund, plus a 50% future cruise credit of their cruise fare paid. Norwegian will also cover any airfare change fees of up to $300 per person for those guests who purchased air independently.
We understand that your vacation has been planned for some time and our reservations team and travel partners are standing by to assist you with rebooking your upcoming vacation, either over the same dates or as soon as possible. Norwegian is currently offering several limited time promotions that offer guests four free onboard amenities in the popular Free At Sea promotion including free unlimited open bar, a free specialty dining package, $50 towards shore excursions in each port per stateroom, and 250 minutes of free WiFi. On select sailings, Norwegian’s Friends & Family Sail Free offer also allows the third and fourth guests to sail for free on many 2017 and 2018 sail dates. We hope you will be able to take advantage of these promotions as you book your new reservation with us or your travel professional.
For any guests booked outside of the US/Canada, please visit www.ncl.com for our local contact information in handling your reservation. We thank you for understanding and for choosing Norwegian Cruise Line. If you have questions, please contact us at 800-327-7030 (Monday through Friday from 8:00 a.m. to midnight EST and Saturday and Sunday from 9:00 a.m. to 9:00 p.m. EST.”
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